Account privacy
Delete your AeroCell account
You can request permanent deletion of your account and personal data at any time.
You do not need to sign in
This public page explains how to request deletion even if you cannot access your account.
How it works
Choose either method
In the AeroCell app
Profile → Delete account
Confirm the request in the app. We may ask you to authenticate again for security.
By email
Contact support
Email [email protected] from the address linked to your account and ask us to delete it.
Deleted
What we delete
- Your account profile and authentication credentials
- Saved billing address and preferences
- Marketing and referral data linked to your account
- Personal support data that is not legally required
Limited retention
What we may retain
- Transaction and tax records required by law
- Fraud-prevention and security records
- Minimal order records needed to provide purchased eSIM service
Active service
Deleting your account does not uninstall an eSIM
Remove the eSIM from your device separately if you no longer need it. Account deletion may make receipts, usage details, and support history unavailable.
Email [email protected]