AeroCell support

    Support for your eSIM, account, and receipts.

    Email AeroCell support for help with installation, activation, billing, account access, privacy requests, or App Store support review.

    Email support Open dashboard

    What to include

    Send the details that help us find the issue.

    If your request is about an existing purchase, include the order or receipt details and the destination plan you are using.

    • Account email
    • Order number or receipt email
    • Destination or plan name
    • Device model and iOS/Android version
    • Screenshots of any error message

    Support topics

    Self-service help before you email.

    eSIM installation

    Use the install details from your purchase email or dashboard. Include your device model and any activation error when contacting support.

    Payments and receipts

    Receipts are available in your dashboard after checkout. Send the order number if a charge or receipt needs review.

    Destination coverage

    Tell us the country, plan, and current location if data is not connecting as expected after installation.

    Account access

    For sign-in, password reset, or provider login issues, contact us from the email address used on your AeroCell account.

    Open dashboard

    Review active eSIMs, install details, top-ups, and receipts.

    View

    Privacy requests

    Read how AeroCell handles data and privacy requests.

    View

    Delete account

    Start the public account deletion request flow.

    View

    Public support URL

    Need help from AeroCell?

    Use this page as the public AeroCell support URL, or email us directly and include the details listed above.

    Email [email protected]